配送与退货

订购与支付

如何完成订单？

浏览我们的各类精选产品。找到心仪的商品后，选择颜色、尺码和数量，然后在产品详情页点击“加入购物袋”。完成后，点击“结账”并按照屏幕上的说明完成付款。您必须拥有 Gourami 账户才能完成订单。如果您还没有账户，只需点击页面顶部的“我的账户”，然后点击“立即加入”即可创建账户。

注意：对于无法直接在线购买的限量版款式，请通过电子邮件联系我们： info@gourami.co

我会收到订单确认吗？

Yes. Once we receive your order we will send you an email confirmation right away.

支持哪些付款方式？

We accept Visa, Mastercard, Unionpay, and Paypal. For Payme, FPS, AlipayHK, WeChat Pay and Payment, please select different Payment during checkout.

If you have an e-coupon from a returned or exchanged item, please email info@gourami.co 来订购您感兴趣的商品。请记住，电子优惠券仅限使用一次，有效期为自发行之日起 6 个月内，任何剩余余额将不予退还。

关税和税费如何处理？

关税和税费根据订单寄往国家的法律规定而定。请注意，您的订单在通过国际海关时，可能需要由您承担相关的关税、税费或报关费。我们不承担任何此类费用。

配送

你们配送至哪些国家/地区？

我们向以下国家/地区提供固定费率的运送服务。  对于其他国家/地区，请发送电子邮件至 info@gourami.co.

为了提供这些优惠运费，我们保留选择承运公司的权利。您的订单发货后，您将收到一封包含承运公司官网及物流单号的电子邮件！

我多久能收到我的订单？

After receipt of your payment, it will take approximately 1 to 3 business days to process your order depending on stock availability. Once your order is packed, it will take less than 4 business days to ship within Hong Kong and Macau, up to 6 business days for urban parts of China, and 7 to 14 business days for Australia, England, Germany, Malaysia, Netherlands, Singapore, South Korea, Thailand, USA and Vietnam. Other locations may vary.

Note: Shipments are subject to customs clearance procedures, which can cause delays beyond original delivery estimates.

如何追踪我的包裹？

Once we have shipped your order, we will send you an email with the shipping company website and tracking number.

Returns and Exchanges

What is your refund policy?

We hope you're happy with your purchase but in the event you need to return an item, please email us within 14 days from the date of delivery to you (see below “How do I return an item?”). Returns are accepted on merchandise that is in original, unused condition, including all original packaging and tags. Shipping charges of the original order are not refundable and you will also bear the cost of shipping the item back to us. Returns will be in the form of an e-coupon (see below “How will I receive my return credit?”).

Note: If you are returning a purchase you may be eligible for a refund of a portion or all of the duties and taxes you may have paid. Contact your local customs office for more information.

如何退货？

如需退货，请发送电子邮件至 info@gourami.co 自送达之日起 14 天内。我们将通过电子邮件确认您的退货申请是否获得批准。未经授权的退货可能会被拒绝或不予受理。一旦批准，请将您的商品寄送至以下地址：

Gourami
宝业大厦 B 座 9 楼
德士古道 62-70 号
香港荃湾
电话：(852) 2612 7146

我将如何收到退款？

一旦我们收到退回的商品，并确认其处于原始、未使用的状态（包括所有原始包装和标签），且该退货申请此前已获得批准，我们将通过电子邮件向您发放电子优惠券。该电子优惠券可在发放之日起六个月内用于您在我们网站上的下一次购物。请注意，电子优惠券仅限使用一次，任何剩余余额将不予退还。您需要提供电子优惠券中的授权码，请务必妥善保存记录。

有关电子优惠券的使用说明，请参阅上方的“接受哪些付款方式？”。

Why is my return credit less than my original order?

您的原始订单金额（扣除运费以及您享有的任何折扣或促销优惠后）将以电子优惠券的形式退还。欲了解更多信息，请参阅上方的“退货政策是什么？”。

What is your exchange policy?

We hope this will not happen but if you ordered the wrong size or received a damaged or defective item, please email us within 14 days from the date of delivery to you (see below “How do I exchange an item?”). Exchanges are accepted on merchandise that is in original, unused condition, including all original packaging and tags.

对于尺码更换，您需要支付将商品退回给我们的运费以及将新商品寄送给您的运费。请参阅上方“有哪些配送方式可选？”以了解我们的运费标准。

For damaged or defective items, all shipping charges will be paid by us.

How do I exchange an item?

如需换货，请发送电子邮件至 info@gourami.co 请在收到商品后的 14 天内提出申请。我们将通过电子邮件确认您的换货申请是否获得批准。未经授权的换货可能会被拒绝或不予受理。申请获批后，请将您的商品寄送至以下地址：

Gourami
宝业大厦 B 座 9 楼
德士古道 62-70 号
香港荃湾
电话：(852) 2612 7146

全部 最终销售 除非在收到时发现有缺陷或损坏，否则商品不予退换。